South Africa
Personal
Business
Wealth
New feature 4 Aug 2025

Add a Trusted Person to your profile

Choose someone you trust to spot suspicious transactions.
Step 1 of 14

Go to your home screen and tap More on the bottom navigation.

 

home_dashboard_more
Step 2 of 14

Tap your name to access your profile.

more_customerProfile_Thando.png
Step 3 of 14

On the Profile screen, tap the Trusted Person menu option.

 

profile_trustedPerson.png
Step 4 of 14

You’ll be prompted to add someone you trust to your profile.

Tap ADD TRUSTED PERSON.

trustedPerson_add.png
Step 5 of 14

Complete the details of your Trusted Person:

  • Full name
  • ID number
  • Cellphone number; and
  • Email address

 

 

trustedPerson_dtls.png
Step 6 of 14

Tap Add.

trustedPerson_dtls2.png
Step 7 of 14

Your request has been sent to your Trusted Person.

Tap on the back arrows (at the top) to return to your home screen.

trustedPerson_request_JaneFoster.png
Step 8 of 14

Your Trusted Person will receive a push notification, which they must tap on.

trustedPerson_pushNotification.png
Step 9 of 14

Your Trusted Person must sign into their Standard Bank App to review your request.

sign-in_trustedPerson.png
Step 10 of 14

On the home screen, your Trusted Person must tap on the Messages icon (in the top right-hand corner).

home_dashboard_messages.png
Step 11 of 14

On the Message Centre inbox screen, your Trusted Person must tap on the Trusted Person Request message.

mc_inbox_trustedPersonRequest.png
Step 12 of 14

Your Trusted Person must review the request and tap ACCEPT or DECLINE.

mc_trustedPersonRequest_accept.png
Step 13 of 14

If your Trusted Person accepts your request, they’ll receive a confirmation message stating that they are now your Trusted Person.

 

mc_trustedPersonRequest_acceptConfirm.png
Step 14 of 14

Once your Trusted Person has accepted your request, your extra layer of security will be in place.

Note:
Back on the Trusted Person screen, you can remove your Trusted Person if you no longer need their assistance.

trustedPerson_JaneFoster.png